With its knowledgeable and experienced team UK Monitoring offers a comprehensive support network to meet the needs of all its customers.
The service is offered 365 days a year 24 hours a day.
Also available as an additional level of support to our clients is the Technical Helpdesk. Our team of senior technicians who have a combined 45 Years of technical expertise and industry knowledge work around the clock to provide this remote support. All personnel have excellent knowledge of alarm systems to the highest technical level.
Combining this technical support with IP Alarm transmission - remote assistance such as corrective calls, code changes and system re-programs could also be available through the support desk. The benefits of this facility are to not only save your customers time but also offer huge cost reductions in callout charges that previously needed your engineers to attend on site.
As an environmentally aware company UK Monitoring will always endeavour to solve a problem remotely if possible. This service does not compromise the UK Monitoring commitment to a very personal service.
All reporting can be scheduled or bespoke and accessed either through UK LIVE or emailed on request.